“Come as you are”
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
The company
We are Hypernode, a young and dynamic team that believes in “work hard, play hard.” We deliver lightning-fast, secure, and scalable hosting solutions for e-commerce platforms like Magento and Shopware. Our infrastructure is optimized for developers and online stores that demand maximum performance.
We always think three steps ahead and offer top-notch support to our customers—proactive, dedicated, and technically strong. We collaborate intensively, continuously learn from each other, and celebrate our successes together. And besides hard work, we also ensure we have plenty of time for relaxation.
At Hypernode, we work with cutting-edge technologies like PHP, NGINX, Varnish, Elasticsearch/Opensearch, and Redis. Our platforms run on powerful dedicated machines or cloud environments with automatic scaling, security monitoring, and comprehensive development tools. This is how we help e-commerce companies grow quickly, securely, and stably.
What your day will look like
Your day starts with a cup of coffee and a chat with your colleagues about the latest games, that awesome series, or the latest tech trends. Then, you’ll dive into the ticket system together or connect with partners via Slack to help our customers. Every day is different; one day you might be helping a customer with an Nginx question. Next, you might be handling a migration or solving a technical challenge. New situations always arise, which you’ll bring to a successful conclusion with the help of your colleagues.
Your Opportunity
As a Technical Support Engineer, you’ll be the first point of contact for our customers. You’ll help them with technical questions about their hosting environment through our ticket system and by phone. Think of performance issues, error messages, or configuration questions. Sometimes you’ll solve the problem yourself, and if you can’t figure it out, you can escalate it to our T2 engineers or collaborate with our developers. You’ll continuously learn, have the opportunity to make mistakes (and learn from them), and quickly grow in your role through support from colleagues and our internal training programs.
Your profile
- You have basic knowledge of Linux and the command line.
- You are customer-focused, a solution-oriented thinker, and enjoy solving technical puzzles.
- You also enjoy helping customers over the phone and explaining things clearly.
- You are fluent in both Dutch and English.
- You are eager to learn, curious, and have a broad interest in IT.
- You enjoy working in a team with a relaxed atmosphere and a healthy work ethic.
What you can expect from us
- A place where you can learn a lot and grow quickly in your field.
- An informal work environment with plenty of room for your own initiative.
- Work at the Arnhem office, with partial hybrid options available.
- Internal training and guidance from experienced colleagues.
“At team.blue , our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Want to learn more about our commitment to making a positive impact? Check it out here“
Interested?
Apply here
