Customer Success Manager

“Come as you are”
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

The company
Hypernode is a specialized managed hosting provider with a full focus on e-commerce. On our hosting platform, we host webshops built in Magento, Shopware, WooCommerce, and Akeneo, and this number continues to expand. We work closely with agencies ranging from large to small to provide top-notch hosting solutions for the shops they manage. We are the market leader within the Benelux, and our growth ambitions now extend far beyond. We are part of Team.Blue, a large group of hosting-related companies that help entrepreneurs with their online presence and success. The combined company forms a new powerhouse in the tech sector and now serves millions of customers in 16 countries, supported by over 3,000 employees spread across Europe.

Your Opportunity

Hypernode has thousands of customers who all host with Hypernode. Our customers are spread across Europe and mostly work with (development) agencies. Our goal is to invest even more time and energy in our partner network. And although we are already well on our way, there is always room to take the next steps here for even better results.

As a Customer Success Manager at Europe’s largest managed Magento hosting provider, you are the strategic partner for our key customers and e-commerce agencies. You are not a helpdesk employee; you are a trusted advisor. Your goal is simple yet challenging: to ensure our customers get the most out of the Hypernode platform, optimize their performance, and grow together with them.

You understand the dynamics of Magento (Adobe Commerce) and Shopware, and you know that every second of downtime can cost a webshop thousands of euros. You speak the language of both the developer and the e-commerce manager.

  • Onboarding & Adoption: You guide new (large) clients through the transition to Hypernode and ensure they understand the value of our tooling (such as the Hypernode API and MageReport) from day one.
  • Strategic Relationship Management: You conduct periodic Business Reviews with e-commerce agencies to discuss the roadmap, performance, and scalability of their shop portfolio.
  • Churn Prevention & Retention: You proactively identify risks and opportunities. Do you see a shop reaching its limits? Then you advise on the right upgrade before problems arise.
  • Product Feedback Loop: You are the voice of the customer within Hypernode. You translate market demands into concrete input for our product and development team.
  • Upsell & Expansion: You recognize opportunities for cross-selling and upselling (for example, extra security features or more powerful nodes) that truly benefit the client.

Are you eager to continue your career in the technical sector, or are you looking for a new next step in your current career? Then Hypernode might be the place for you! We help you learn the (technical) tricks of the trade. And together with our team, we enable you to work with great pleasure on keeping new customers and partners satisfied.

Your Profile

  • E-commerce DNA: You have at least 3-5 years of experience in a Customer Success or Account Management role within SaaS, Hosting, or at an E-commerce agency.
  • Technical Understanding: You don’t need to write PHP yourself, but you understand what caching (Varnish/Redis), server load, and scalability mean for a Magento shop.
  • Strong Communication Skills: You can clearly explain complex technical matters to stakeholders at various levels.
  • Proactive Attitude: You don’t wait for the customer to call with a problem; instead, you proactively come up with data-driven suggestions for improvement.
  • Language: Fluent in Dutch and English (given our European ambitions).

What do you get in return?

Challenging work with motivated colleagues and plenty of room to grow. A place where everyone is respected; we stand for inclusivity.

We consistently dedicate time to team building through weekly drinks at our bar and monthly activities featuring food and drinks.

Additionally, we go on an annual outing with the entire team. During your work, you enjoy delicious coffee, choose the best hardware to work with, we offer the option to work hybrid, and there is plenty of room for sports if you wish.

“At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”

Interested? Apply here