Support at your fingertips

Our devoted tech experts are always on standby to support you. They know everything there is to know about Magento and Shopware and are here to help.

To support documentation
Magento and Shopware hosting support

The greatest Magento & Shopware hosting support

It's so good. It's just great.

24/7/365 available

Emergency? You can reach us any time of the day by phone.

Tech savvy support

Our well-trained support engineers are all equipped with tons of Magento and Shopware knowledge.

Premium support SLA

Including multiple daily and instant backups, uptime guarantees, emergency support and more.

Quick & in-depth response

We know that an urgent issue or problem requires an immediate solution.

Extensive support docs

You can find the answer to all your questions here!

Live chat support

Don't like calling? Try our live chat support, staffed with real human beings.

Real people that help you, not machines

Your satisfaction is our number one priority!

Excellent customer support

Want to speak to a real human being? Just call us.

We prefer a personal approach

Your satisfaction is our number one priority!

Peace of mind with our SLA

We’ve got your back, always

Basic

Free

per month

Uptime

Uptime

Hypernode Back ups

Number of daily backups

Instant backups

Daily backup retention

Weekly backup retention

Recovery labour costs

Hypernode emergency service

Reporting disruptions

Response time

Guaranteed recovery time

99,5%

1

7 days

30 days

€ 25

24/7

best effort

best effort

Standard

€99

per month

Uptime

Uptime

Hypernode Backups

Number of daily backups

Instant backups

Daily backup retention

Weekly backup retention

Recovery labour costs

Hypernode emergency service

Reporting disruptions

Response time

Guaranteed recovery time

99,9%

4

7 days

30 days

free

24/7

1 hour

2 hours

Together we create

We believe in collaborate development. With your feedback we shape the Hypernode roadmap.

Latest from our Changelog

Keep up with our latest changes and releases

Release 7971: automatically rotate logs with hypernode-auto-logrotate

This release adds the hypernode-auto-logrotate command to our bundle of hypernode- system utilities. This is a command line tool which automatically rotates log files, which helps avoid disk space and backup issues. Log rotation A hypernode contains files that applications write their logs to. For example, Magento writes to /data/web/magento2/var/log/debug.log. These log files can get […]

The post Release 7971: automatically rotate logs with hypernode-auto-logrotate appeared first on Hypernode Changelog.

Read More
Release: Akeneo 5.0 pre-install available through Hypernode orderpage and CLI

We’ve added Akeneo’s latest release, Akeneo 5.0, as pre-install option on your Hypernode when ordering a Hypernode through our website (only available for customers using the English Control Panel). If you are using the Dutch Service Panel or if you already have a Hypernode, you can use the CLI to get the Akeneo 5.0 pre-install […]

The post Release: Akeneo 5.0 pre-install available through Hypernode orderpage and CLI appeared first on Hypernode Changelog.

Read More
Release 7925: Composer 2 installed in a separate path by default

On Hypernode we want to offer the best experience for e-commerce developers out of the box. We strive to have good defaults so that as a Magento or Shopware developer you can get quickly up and running. For that reason we prevented our default /usr/local/bin/composer installation from self-updating to the 2.0 version by self updating […]

The post Release 7925: Composer 2 installed in a separate path by default appeared first on Hypernode Changelog.

Read More
Release 7859: Clearer backup output in hypernode-log

In this release we have made a small change to our hypernode-log command-line tool (and livelog) which displays the tasks our automation system has and is performing on your Hypernode. We are changing the state reverted to background for the create_backup job. The output of the hypernode-log command represents the status of Jobs on our […]

The post Release 7859: Clearer backup output in hypernode-log appeared first on Hypernode Changelog.

Read More
Release 7003 – Elasticsearch 7.6

Elasticsearch 7.6 In this release we’ve added support for Elasticsearch 7.6. Elasticsearch 7.6 was released on 11 February 2020 which includes a whole range of new features and performance improvements! This is based on the new major version Elasticsearch 7, which also included significant improvements compared to version 6. Start using Elasticsearch 7.6 You can […]

The post Release 7003 – Elasticsearch 7.6 appeared first on Hypernode Changelog.

Read More
Release 7000 – MySQL 8.0

With this release, we add support for MySQL 8.0 on Hypernode. This is one of the requirements needed for Akeneo 4.0. To prevent compatibility issues with older versions, we do not allow downgrading from MySQL 8.0 back to either 5.6 or 5.7. Upgrading your Hypernode to MySQL 8.0 Upgrading your database to MySQL 8.0 can […]

The post Release 7000 – MySQL 8.0 appeared first on Hypernode Changelog.

Read More
Release 6640: Managing your Nginx VHosts with hypernode-manage-vhosts

This release allows you to enable support for the new hypernode-manage-vhosts command on your Hypernode. This commands allows for easy management of your Nginx server blocks, or commonly referred to as VHosts, on your Hypernode. Managing your VHosts in an easy manner becomes increasingly important if you want to set up multiple VHosts on your […]

The post Release 6640: Managing your Nginx VHosts with hypernode-manage-vhosts appeared first on Hypernode Changelog.

Read More
release-384: Users can list flows and set Varnish settings

Users can list flows For some time now it’s been possible for users to list flows for their apps by calling the Hypernode-API. This lets users inspect which tasks are currently running for their node. This can be useful for users to anticipate when changes are going to be propagated when they requested changes via […]

The post release-384: Users can list flows and set Varnish settings appeared first on Hypernode Changelog.

Read More
Up- and Downgrading your Hypernode plan on the Control Panel!

As of today you can Up- and Downgrade using our new tool in the Control Panel: The Change Plan page. On this page you can compare plans, so you can easily see how many resources your current plan has and what you will get if you up- or downgrade to a different plan. You can […]

The post Up- and Downgrading your Hypernode plan on the Control Panel! appeared first on Hypernode Changelog.

Read More
Analyzing access logs and blocking UserAgents on the Control Panel

As of today you can block bots and other unwanted UserAgents from accessing your shop. By going to the “Bots Blacklist” menu item in the Hypernode menu, you can add a user agent you want to block. We will prevent that user agent from accessing your shop from that point on. We assembled a list […]

The post Analyzing access logs and blocking UserAgents on the Control Panel appeared first on Hypernode Changelog.

Read More
Release 541: MySQL slow query logs on the Control Panel

As of today you can view your MySQL slow query logs in the Control Panel. It allows you to easily see which queries take the longest and the details about those queries. Just visit the new menu item called MySQL Slow Logs on a selected hypernode to see the slow queries logs on your hypernodes.

The post Release 541: MySQL slow query logs on the Control Panel appeared first on Hypernode Changelog.

Read More
Release 532: New Account settings page with SSH key manager included

Account settings: We’ve redesigned the personal settings page into an Account settings page, where you can change your profile and change your password or e-mail. SSH key manager: We also moved the SSH key option from the Hypernode level to the new account settings page. Now you can add SSH key(s) on the account settings […]

The post Release 532: New Account settings page with SSH key manager included appeared first on Hypernode Changelog.

Read More
Release 7856: Magento 2 preinstall updated to 2.4.2

Recently Magento 2.4.2 was released. Last week we updated our default preinstall to this latest version. If you want to take this new Magento version for a spin you can easily deploy it on your Hypernode using the hypernode-systemctl preinstall command-line tool or by selecting the preinstall option when ordering a new Hypernode or starting […]

The post Release 7856: Magento 2 preinstall updated to 2.4.2 appeared first on Hypernode Changelog.

Read More
Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6

Magento Version Check has been updated With the release of these latest Magento versions (2.4.1, 2.4.0-p1 and 2.3.6) we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the latest versions successfully. To make this check more visible for users visiting the […]

The post Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6 appeared first on Hypernode Changelog.

Read More
Magereport servers OS upgrade

The Magereport servers have been upgraded. This change doesn’t add or change any of the existing Magereport functionality. But it is a general OS and system upgrade. IP will change more often The Magereport servers are now running on a new cloud system, that treats the servers like cattle rather than pets. Long story short […]

The post Magereport servers OS upgrade appeared first on Hypernode Changelog.

Read More
Magento 1 vulnerability check for open /downloader url

Magento 1 open downloader url check Last weekend over 2000 shops were hacked through a new zero day exploit in Magento 1. Read more about this exploit and how we solved this on our Hypernode platform on our blog. You can now scan your website on magereport.com to see if you are vulnerable to this […]

The post Magento 1 vulnerability check for open /downloader url appeared first on Hypernode Changelog.

Read More
Release 7971: automatically rotate logs with hypernode-auto-logrotate

This release adds the hypernode-auto-logrotate command to our bundle of hypernode- system utilities. This is a command line tool which automatically rotates log files, which helps avoid disk space and backup issues. Log rotation A hypernode contains files that applications write their logs to. For example, Magento writes to /data/web/magento2/var/log/debug.log. These log files can get […]

The post Release 7971: automatically rotate logs with hypernode-auto-logrotate appeared first on Hypernode Changelog.

Read More
Release 7925: Composer 2 installed in a separate path by default

On Hypernode we want to offer the best experience for e-commerce developers out of the box. We strive to have good defaults so that as a Magento or Shopware developer you can get quickly up and running. For that reason we prevented our default /usr/local/bin/composer installation from self-updating to the 2.0 version by self updating […]

The post Release 7925: Composer 2 installed in a separate path by default appeared first on Hypernode Changelog.

Read More
Release 7859: Clearer backup output in hypernode-log

In this release we have made a small change to our hypernode-log command-line tool (and livelog) which displays the tasks our automation system has and is performing on your Hypernode. We are changing the state reverted to background for the create_backup job. The output of the hypernode-log command represents the status of Jobs on our […]

The post Release 7859: Clearer backup output in hypernode-log appeared first on Hypernode Changelog.

Read More
Release 7857: Shopware 6 preinstall updated to 6.3.5.1

In this release we have updated our Shopware 6 preinstall to version 6.3.5.1. If you want to test out the Shopware ecommerce platform in general or poke at some of the new features of the 6.3.x version of this CMS, this preinstall can be a convenient way to quickly set up a fresh environment. The […]

The post Release 7857: Shopware 6 preinstall updated to 6.3.5.1 appeared first on Hypernode Changelog.

Read More