Other products
About us
Agency Program
Let's become partners
Support
Need Help?
It's so good. It's just great.
Emergency? You can reach us any time of the day by phone.
Our well-trained support engineers are all equipped with tons of Magento and Shopware knowledge.
Including backups, uptime guarantees, emergency support and more.
We know that an urgent issue or problem requires an immediate solution.
You can find the answer to all your questions here!
Don't like calling? Try our live chat support, staffed with real human beings.
Want to speak to a real human being? Just call us.
Your satisfaction is our number one priority!
Free
per month
Uptime |
Uptime |
Hypernode Back ups |
Daily backup retention |
Weekly backup retention |
Recovery labour costs |
Hypernode Emergency service |
Reporting disruptions |
Response time |
Guaranteed recovery time |
99,5% |
7 days |
30 days |
€ 100 |
24/7 |
best effort |
best effort |
€99
per month
Uptime |
Uptime |
Hypernode Back ups |
Daily backup retention |
Weekly backup retention |
Recovery labour costs |
Hypernode Emergency service |
Reporting disruptions |
Response time |
Guaranteed recovery time |
99,9% |
7 dagen |
30 days |
free |
24/7 |
1 hour |
2 hours |
This release contains a new hypernode-importer feature related to Shopware. Allowing for the importing of Shopware content management systems. Shopware Cloud Hosting Hypernodes is our newest solution in a growing family of PaaS offerings. Transfering your Shopware installation to Hypernode has never been easier. Support for the importing of Shopware 5 & 6 webshops You […]
The post Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6 appeared first on Support Documentation.
User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]
The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.
In this release we are pinning the system wide installation of magerun 2, the Magento commandline tool, to version 3.2.0. The newest 4.0.0 and up versions, while providing great features, have a bunch of breaking changes like dropping support for PHP 7.1 and Magento 2.2 and lower. For convenience we’re keeping the default version installed […]
The post Release 6828: Pinning Magerun 2 to 3.2.0 appeared first on Support Documentation.
In this release we have updated the Hypernode platform with new NGINX rules to block an attack on the Magento Page Builder. Last month with the Magento 2.3.3 and 2.2.10 Security Update a patch was released for a Remote Code Execution (RCE) vulnerability in the Page Builder: PRODSECBUG-2403: Remote code execution through crafted Page Builder […]
The post Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected appeared first on Support Documentation.
User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]
The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.
Change your PHP version Now you can change the PHP version directly from the PHP page. Simply select a version and make the change.
The post release-22: Change your PHP version from Control Panel appeared first on Support Documentation.
My Hypernode We’ve added a simple page with some specs of your Hypernode. Such as CPU core count, storage usage, RAM and more. PHP version The second page added in this release is the PHP version page. See what PHP version your Hypernode is running there. Changing the PHP version from the page is […]
The post release-21: My Hypernode & PHP appeared first on Support Documentation.
SSH keys It’s now possible to add and remove SSH keys on your Hypernode via the control panel. This feature includes the ability to limit login access to specific IP addresses if required. Information about how to add a limited IP SSH key can be found in the SSH keys support documentation. To use the […]
The post release-20: SSH keys appeared first on Support Documentation.
In this release we updated MageReport and added some checks. You can go directly to MageReport.com to make sure your shop is safe. SUPEE-11086 SUPEE-11086 was released March 26th 2019, but unfortunately we had no time to add this check until this point. We also realised that this patch was not detectable from the outside, […]
The post Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures appeared first on Support Documentation.
Credit card hijack indicators We often receive questions about why a shop is showing up as vulnerable for the credit card hijack check. To make this more clear to users we’re now showing exactly which indicators we found on the webshop. This should be relatively easy to use for other checks as well, so expect […]
The post Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes appeared first on Support Documentation.
Malware signatures In this release we’ve added over 2400 new malware signatures to the credit card hijack check. So make sure to scan your shop for new malware on magereport.com Improved SUPEE-10975 check We recently got messages from several users indicating that the SUPEE-10975 check was giving false positives. We’ve listened to this feedback and […]
The post Improved SUPEE-10975, more malware signatures and Cloudflare check removal appeared first on Support Documentation.
Show loading icon for Premium users With the recent addition of running checks in batches and ordering them by failure we accidentally got rid of the loading/scanning icon for premium users. This has now been fixed so premium users can see when MageReport is still busy scanning for checks and retrieving performance information. Interested in […]
The post 20190107.1 – Show loading icon for Premium users and bug fixes appeared first on Support Documentation.
This release contains a new hypernode-importer feature related to Shopware. Allowing for the importing of Shopware content management systems. Shopware Cloud Hosting Hypernodes is our newest solution in a growing family of PaaS offerings. Transfering your Shopware installation to Hypernode has never been easier. Support for the importing of Shopware 5 & 6 webshops You […]
The post Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6 appeared first on Support Documentation.
In this release we are pinning the system wide installation of magerun 2, the Magento commandline tool, to version 3.2.0. The newest 4.0.0 and up versions, while providing great features, have a bunch of breaking changes like dropping support for PHP 7.1 and Magento 2.2 and lower. For convenience we’re keeping the default version installed […]
The post Release 6828: Pinning Magerun 2 to 3.2.0 appeared first on Support Documentation.
In this release we have updated the Hypernode platform with new NGINX rules to block an attack on the Magento Page Builder. Last month with the Magento 2.3.3 and 2.2.10 Security Update a patch was released for a Remote Code Execution (RCE) vulnerability in the Page Builder: PRODSECBUG-2403: Remote code execution through crafted Page Builder […]
The post Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected appeared first on Support Documentation.
When we added PHP 7.3 to Hypernode three weeks ago we forgot to add the privilege for the app user to restart this version. This has now been fixed. The app user can now restart this version of PHP as well. To restart php7.3-fpm on a Hypernode you can run: [crayon-5e27f840a7cfe499643968/] Note that restarting PHP […]
The post Release 6675: The app user can now restart php7.3-fpm appeared first on Support Documentation.
Shopware
Akeneo
About Hypernode
Resources
